Privacy policy

1. Introduction

Welcome to Napurel.

At Napurel (“we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://napurel.com, purchase our products, communicate with us, or otherwise interact with our online store.

Our website is powered by Shopify, which provides the e-commerce platform supporting our services.

Please read this Privacy Policy to understand how your information is handled and what choices may be available to you.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

Order and Payment Information

  • Products purchased

  • Order history

  • Payment method and transaction details

  • Returns, refunds, and exchanges

Payment information is processed through our payment service providers. We do not need to store your complete payment card details to fulfill your order.

Account Information

  • Account login information

  • Saved addresses

  • Preferences and settings

Device and Usage Information

  • IP address

  • Browser and device information

  • Pages viewed and website interactions

  • Shopping cart activity

  • Cookies and similar tracking technologies

Customer Communications

  • Messages sent to customer support

  • Product inquiries

  • Feedback and reviews

3. How We Collect Information

We collect personal information through several sources:

  • Directly from you: When you place an order, create an account, subscribe to marketing communications, or contact customer support.

  • Automatically: When you browse our website through cookies, analytics tools, and similar technologies.

  • From service providers: Including payment processors, shipping partners, and technology providers.

  • From advertising and business partners: Where permitted by applicable law.

4. How We Use Your Information

We may use your personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping and provide tracking information.

  • Handle returns, refunds, and exchanges.

  • Respond to customer service inquiries.

  • Maintain and improve our website.

  • Personalize your shopping experience.

  • Send promotional communications where permitted.

  • Measure advertising performance.

  • Detect fraud and protect our website.

  • Comply with applicable legal obligations.

We use personal information only for purposes permitted by applicable law.

5. Cookies and Advertising

Napurel may use cookies, analytics tools, and advertising technologies to improve website functionality and understand how visitors interact with our store.

These technologies may help us:

  • Remember shopping cart contents and preferences.

  • Analyze website traffic and performance.

  • Understand product interest and shopping behavior.

  • Measure advertising effectiveness.

  • Display relevant advertisements on other platforms.

We may work with advertising partners, including Meta (Facebook and Instagram), where such services are enabled.

Depending on your location, you may have the right to opt out of certain uses of personal information for targeted advertising.

You can submit an opt-out request here:

https://napurel.com/pages/data-sharing-opt-out

Where applicable, we also recognize Global Privacy Control signals as required by law.

6. How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify: Website hosting and e-commerce services.

  • Payment processors: Secure payment processing.

  • Shipping and fulfillment partners: Order preparation and delivery.

  • Customer support providers: Responding to customer inquiries.

  • Analytics and advertising partners: Website analytics and marketing, where permitted.

  • Professional advisers and authorities: When required by law or necessary to protect legal rights.

We do not sell customer contact lists to data brokers.

Certain advertising-related disclosures may nevertheless be considered a “sale” or “sharing” of personal information under applicable U.S. privacy laws. Where required, we provide customers with the ability to opt out.

7. Shopify and Third-Party Services

Our online store is hosted by Shopify.

Shopify may collect and process information about your interactions with our store to provide and improve its services.

Some information may be processed by Shopify and its service providers in countries other than your country of residence.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy/app-users

You may also manage certain Shopify-related privacy choices at:

https://privacy.shopify.com/en

Our website may contain links to third-party websites. We encourage you to review their privacy policies before sharing personal information.

8. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

Payment transactions are handled through payment service providers using appropriate security measures.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured channels.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and maintain orders.

  • Provide customer support.

  • Meet accounting and legal obligations.

  • Resolve disputes.

  • Prevent fraud.

  • Enforce our policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or otherwise handle it appropriately.

10. Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a portable copy of eligible personal information.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Withdraw consent where processing relies on consent.

  • Appeal certain decisions regarding privacy requests, where applicable.

These rights may be subject to legal exceptions.

To submit a privacy request, contact:

support@napurel.com

You may also use our privacy opt-out page:

https://napurel.com/pages/data-sharing-opt-out

We may need to verify your identity before completing certain requests.

We will not unlawfully discriminate against you for exercising your privacy rights.

11. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about:

  • New bedding collections

  • Special offers and promotions

  • Product updates

  • Restocks and announcements

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Even if you unsubscribe, we may still send essential transactional emails related to your orders or account.

12. Children's Privacy

Our website is intended for general audiences and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so we can review the request and take appropriate action.

13. International Data Transfers

Personal information may be processed or stored in countries other than the country where you reside.

When required by applicable law, we use appropriate safeguards for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, technology, or legal requirements.

Any revised version will be published on this page, and we will provide additional notice where required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

Store: Napurel

Website: https://napurel.com

Email: support@napurel.com

We appreciate your trust in Napurel and are committed to handling your personal information responsibly.