Overview

Welcome to Napurel! These Terms of Service (“Terms”) govern your access to and use of our website, https://napurel.com, and the products and services offered through it.

Throughout these Terms, “Napurel,” “we,” “us,” and “our” refer to the operator of this online store.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website or purchasing from Napurel, you agree to these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before using our website.

1. Eligibility and Account Information

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you have the necessary consent to use our services.

When placing an order, you agree to provide accurate, complete, and current billing, payment, contact, and shipping information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

2. Products and Descriptions

Napurel offers bedding products designed for everyday comfort and bedroom styling.

We make reasonable efforts to display accurate product descriptions, materials, colors, dimensions, and specifications.

Please note:

• Product colors may vary slightly depending on your screen settings and lighting conditions.

• Product dimensions and included pieces may vary by selected size.

• Customers should review the product description and size guide before purchasing.

• We may update product information, availability, or specifications when necessary.

We reserve the right to discontinue products or limit purchase quantities where appropriate.

Nothing in this section limits your rights concerning defective or misdescribed products under applicable law.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

Orders are subject to payment authorization, product availability, and acceptance by Napurel.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, payment issues, product unavailability, or material pricing errors.

If we cancel an order after payment has been collected, we will refund the applicable amount.

You will receive an order confirmation email after successfully placing your order.

4. Pricing and Payments

All prices displayed on our website are in U.S. dollars (USD), unless otherwise indicated.

Prices and promotional offers may change without prior notice. However, changes will not affect orders that have already been accepted, except as permitted by applicable law.

Any applicable taxes or additional charges will be displayed during checkout.

Napurel offers free standard shipping on eligible U.S. orders, as described in our Shipping Policy.

Payments are processed through the payment methods available at checkout. Payment availability may vary by customer, location, or device.

5. Shipping and Delivery

Napurel bedding products are stocked in our U.S. warehouse and shipped to customers within the United States.

Our standard delivery estimates are:

• Total Estimated Delivery Time: 3–5 business days.

• Maximum Estimated Delivery Time Under Normal Conditions: Up to 7 business days.

• Order Processing: Included in the total estimated delivery timeframe.

• Standard U.S. Shipping: Free.

Business days exclude weekends and U.S. public holidays.

Delivery estimates may be affected by severe weather, carrier disruptions, incorrect addresses, or other unforeseen circumstances.

For complete information, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

We accept eligible return requests within 30 days of delivery, subject to our Return & Refund Policy.

Items generally must be unused, unwashed, and in their original condition and packaging to qualify for a change-of-mind return.

For returns or exchanges requested due to personal preference, incorrect size selection, or color preference:

• Customers are responsible for return shipping costs.

• Additional shipping charges for replacement items may apply.

• Any applicable price difference between exchanged products must be settled.

Napurel does not offer free size or color exchanges.

If you receive a damaged, defective, or incorrect product, please contact us. For verified issues caused by Napurel, we will provide an appropriate resolution and cover any required return shipping costs.

Refunds and exchanges are subject to our published Return & Refund Policy and applicable consumer protection laws.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us within 1 hour of placing your order.

We will make reasonable efforts to accommodate requests before an order enters processing or shipment.

Changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

Your statutory cancellation or refund rights, where applicable, remain unaffected.

8. Intellectual Property

Unless otherwise indicated, the website's branding, original text, graphics, designs, photographs, and other content are owned by Napurel or used with permission from their respective owners.

You may access and use our website for personal, lawful, non-commercial purposes.

You may not reproduce, distribute, modify, or commercially exploit protected website content without authorization, except as permitted by applicable law.

Shopify and other third-party names, logos, and trademarks remain the property of their respective owners.

9. Acceptable Use

You agree not to use our website to:

• Engage in fraudulent or unlawful activities.

• Provide false or misleading information.

• Infringe intellectual property or privacy rights.

• Upload or distribute malicious software.

• Interfere with website security or functionality.

• Attempt unauthorized access to accounts, systems, or customer information.

• Harass, threaten, or abuse other users or our support team.

We may restrict access to our services where reasonably necessary to address violations of these Terms.

10. Third-Party Services and Links

Our website may include services, payment processors, applications, or links operated by third parties.

These third-party services may be subject to their own terms and privacy policies.

Napurel is not responsible for the independent content or practices of third-party websites, except where responsibility is imposed by applicable law.

We encourage customers to review relevant third-party policies before using those services.

11. Relationship With Shopify

Napurel is powered by Shopify, which provides the e-commerce platform supporting our online store.

However, purchases made through our website are transactions directly between you and Napurel, not Shopify.

Shopify is not the seller of Napurel products and is not responsible for fulfilling orders, handling product returns, or providing customer support for purchases from our store.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising from transactions between you and Napurel.

12. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is handled according to our Privacy Policy and applicable privacy laws.

Because our website is hosted on Shopify, certain personal information may also be processed by Shopify and service providers involved in operating our store, processing payments, fulfilling orders, and supporting customers.

For additional details, please review our Privacy Policy available on our website.

13. Customer Reviews and Feedback

By submitting reviews, photographs, suggestions, or other content to Napurel, you confirm that you have the necessary rights to share that content.

You grant Napurel a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and share your submitted content in connection with operating and promoting our business, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, or infringes the rights of others.

We do not guarantee publication of every submitted review.

14. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions involving product details, pricing, promotions, availability, or delivery estimates.

We reserve the right to correct such information and, where legally permitted, cancel affected orders.

If an order is canceled after payment has been collected, an appropriate refund will be issued.

15. Disclaimer of Warranties

We make reasonable efforts to maintain accurate information and reliable website functionality.

However, we cannot guarantee that the website will always operate without interruptions, errors, or technical difficulties.

To the extent permitted by applicable law, our website and its digital services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, remedies, or consumer rights that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Napurel will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms limits liability for fraud, willful misconduct, or other liability that cannot legally be excluded.

Your rights and remedies regarding defective, damaged, incorrect, or undelivered goods remain subject to applicable law and our published policies.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify Napurel against third-party claims, damages, or reasonable costs arising directly from your unlawful use of our website or material breach of these Terms.

This provision does not limit any rights or protections you have under applicable consumer laws.

18. Termination

We may suspend or terminate access to our website or services if a user materially violates these Terms or engages in fraudulent or unlawful activity.

Termination does not affect outstanding payment obligations, completed purchases, or rights and remedies that survive under applicable law.

19. Governing Law

These Terms are governed by applicable laws of the United States and the relevant state laws applicable to the transaction, without limiting mandatory consumer protections that may apply.

Any dispute will be handled in accordance with applicable laws and jurisdictional requirements.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, products, services, or legal requirements.

Updated Terms will be published on this page.

Material changes will be communicated when required by applicable law.

Changes will not retroactively remove rights already established under accepted orders.

21. Contact Information

If you have questions about these Terms of Service, please contact us:

Store: Napurel

Website: https://napurel.com

Email: support@napurel.com

Thank you for choosing Napurel. We appreciate your trust and look forward to helping you create a more comfortable and beautifully coordinated bedroom.