Refund policy

Last Updated: October 17, 2026

At Napurel, your satisfaction matters to us. We want you to shop with confidence, knowing that we're here to help if something isn't right with your order.

1. 30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must:

  • Be unused, unwashed, and in their original condition.

  • Include all original packaging, tags, and accessories.

  • Be accompanied by an order number or proof of purchase.

For hygiene reasons, used or washed bedding is generally not eligible for return, except in cases of defects or as required by applicable law.

Please contact our customer support team before returning any item. Unauthorized returns may not be accepted.

2. How to Request a Return

To initiate a return, please email support@napurel.com with:

  • Your order number.

  • Your full name.

  • The reason for your return.

  • Photos of the product if it arrived damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return address and shipping instructions.

Please do not send returns to the address on your original shipping label unless instructed to do so.

3. Return Shipping Costs

Change of Mind, Wrong Size, or Color Preference

If you wish to return or exchange an eligible item due to personal preference, an incorrect size selection, or a color change, you are responsible for all return shipping costs.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us with supporting photos.

For verified issues caused by Napurel, we will arrange an appropriate resolution, such as a replacement or refund, and cover any required return shipping costs.

4. Size & Color Exchanges

We understand that choosing the right bedding size or color is important.

If you would like to exchange your bedding set for another size or color, please contact us within 30 days of delivery.

  • Exchanges are subject to product availability.

  • Items must be unused, unwashed, and in their original condition.

  • Customers are responsible for return shipping costs and any applicable shipping costs for sending the replacement item.

  • Any price difference between sizes or products must be paid before the exchange is completed.

  • If the replacement item costs less, the difference will be refunded to the original payment method.

Napurel does not offer complimentary size or color exchanges.

If we shipped the wrong size or color, we will resolve the issue at no additional shipping cost to you.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the refund decision within 7 business days.

If your return is approved:

  • Refunds will be issued to your original payment method.

  • Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

  • Customer-paid return shipping fees are non-refundable for change-of-mind returns.

If more than 15 business days have passed since your refund was approved, please contact us at support@napurel.com.

6. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 1 hour of placing your order.

We will do our best to accommodate your request before your order enters processing or shipment.

Once an order has been processed or shipped, modifications or cancellations may no longer be possible.

7. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or washed bedding.

  • Items damaged due to misuse or improper care.

  • Items missing essential components or original packaging.

  • Items returned outside the 30-day return period, except where required by applicable law.

These conditions do not limit your rights under applicable consumer protection laws.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team.

Email: support@napurel.com

Website: https://napurel.com

Thank you for choosing Napurel. We're committed to providing a comfortable and reliable shopping experience.